Elevate Financial Group Terms and Conditions
Last Updated: November 2025
1. Agreement Overview
By accessing or using any services, forms, or communications from Elevate Financial Group (“we,” “our,” or “us”), you agree to these Terms and Conditions. This agreement applies to all clients, website visitors, and anyone engaging with our services in person or online.
2. Services Provided
We offer financial and business services including but not limited to:
Tax preparation and planning
Bookkeeping and accounting support
Business consulting and automation solutions
All services are designed to provide guidance and assistance, not legal or financial guarantees.
3. No Guarantee of Specific Results
While we make every effort to improve your financial standing, we cannot guarantee specific outcomes such as tax refunds, credits, or loan approvals. Each situation is unique, and results depend on individual circumstances and third-party agencies (e.g., the IRS or lenders).
4. Payment and Refund Policy
Tax Preparation – Payment Terms
Clients not paying for tax preparation through their tax refund are required to pay:
50% of the total service fee upfront before any tax work begins, and
The remaining 50% balance must be paid in full before the tax return is submitted to the IRS or any state agency.
Tax returns will not be filed or transmitted until the full balance is paid.
For clients experiencing financial hardship, payment options such as Klarna and Afterpay may be available, subject to approval by the payment provider.
General Payment Terms
All service fees must be paid according to your signed agreement, invoice, or selected payment plan.
Recurring or subscription services will be charged on the agreed billing cycle.
Refund Policy
Refunds are not issued for completed work, partially completed work, or digital services already delivered, except where required by law.
5. Client Responsibilities
You agree to:
Provide accurate, complete, and truthful information when requested
Submit all required documents in a timely manner
Respond promptly to communications regarding your services
Failure to provide necessary information may delay services or prevent completion.
6. Confidentiality and Data Use
We respect your privacy. All personal and financial information is handled in accordance with our Privacy Policy (https://docs.google.com/document/d/1Tz28nhtmmXbZFQZLw0EFJGIcmsSWEUXczmm5aPxBUGo/edit?usp=sharing).
Limited information may be securely shared with trusted third parties (such as payment processors) solely to perform services related to your engagement.
7. Limitation of Liability
Elevate Financial Group is not liable for indirect, incidental, or consequential damages. Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim.
8. Use of AI and Automation Tools
We may use AI or automation tools (including automated messaging or data processing) to improve efficiency and service quality. All automated processes operate under human oversight and comply with applicable laws.
9. Cancellation Policy
Clients may cancel services at any time by providing written notice. Fees for work already completed, in progress, or billed are non-refundable.
10. Updates and Modifications
These Terms and Conditions may be updated at any time. Continued use of our services after updates are posted constitutes acceptance of the revised terms.
11. Text Messaging Terms
By opting in to receive SMS messages from Elevate Financial Group, you consent to receive transactional and informational text messages related to services you request.
Message frequency may vary. Message and data rates may apply.
Consent to receive SMS messages is not a condition of purchase.
You may opt out at any time by replying STOP. For help, reply HELP.
12. SMS Communications Terms
By providing your mobile phone number and opting in, you agree to receive SMS messages from Elevate Financial Group. These messages may include appointment reminders, service updates, document requests, payment notifications, educational information, and other business-related communications.
Message frequency may vary.
Message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying STOP. For assistance, reply HELP.
SMS communications are provided as a convenience and are not required to use our services.
13. Contact Us
If you have questions about these Terms and Conditions, contact:
Elevate Financial Group
📞 877-547-3396
📧 [email protected]
Additional Terms for Credit Education & File Support Services
14. Credit Education & File Support Services
Elevate Financial Group provides credit education, credit file review, and administrative support services designed to help clients better understand their credit profiles and available options.
Our services may include, but are not limited to:
Reviewing credit reports for accuracy and completeness
Educating clients on credit factors and consumer rights
Assisting with the preparation of correspondence based on client-provided information
Providing organizational tools, guidance, and action plans related to credit files
We do not represent credit bureaus, lenders, or government agencies, and we do not make decisions on behalf of any third party.
15. No Guarantees or Promised Outcomes
Elevate Financial Group does not guarantee:
Changes to credit scores
Removal, modification, or deletion of any account or item
Approval for credit, loans, housing, or employment
All outcomes depend on individual circumstances and responses from third parties such as creditors, credit reporting agencies, or data furnishers.
16. Client Acknowledgment and Responsibilities
By enrolling in credit education and file support services, you acknowledge that:
You are responsible for the accuracy of the information you provide
Any actions taken with third parties are based on your authorization and direction
You may choose to communicate directly with creditors or agencies at any time
Failure to provide timely or accurate information may delay services or limit effectiveness.
17. Payment Terms for Credit Education Services
Fees are charged for educational services, file review, and administrative support, not for specific outcomes.
All fees must be paid according to the selected plan or invoice.
Services are not contingent upon results and are non-refundable once services have begun, except where required by law.
18. Right to Cancel
Clients may cancel services at any time by providing written notice. Let us know at least 3 days in advance before your next payment so that we can stop payment. Any fees for services already performed or in progress are non-refundable.
19. Compliance Statement
Our services comply with applicable federal and state laws, including consumer protection regulations. Clients are encouraged to review their rights under the Fair Credit Reporting Act (FCRA) and related laws independently.